Meet and greet first
After your initial enquiry, we meet you and your pet before accepting care. It lets us understand temperament, routines, health needs and whether our home and care are the right fit.
How it works
Simple, and nothing assumed
The first care step is a meet and greet. It helps us decide together whether our home, your pet and the requested care are a suitable match before anything is booked.
Agree the care plan
We write down feeding, allergies, medication, sleep, exercise and how your pet is around other animals. Optional prepared food is discussed ingredient by ingredient before it is included.
Confirm the booking
If we're a good fit and the dates are available, we'll confirm in writing with the agreed dates, care plan and arrangements.
Care, clean and update
Sam and Adi share care coverage, follow the agreed routine, clean food and rest areas, and send photos and short updates while you're away.
Enquiry or booking?
An enquiry
Tells us your dates, suburb and pets. It doesn't hold the dates and it isn't a commitment from either of us.
A confirmed booking
Happens after a meet and greet, when we've written to you with the agreed dates, care plan and cancellation arrangements.